Terms and Conditions
1. Company information
Settled
Email: info@settled.dk
Website: www.settled.dk
If you have any questions regarding your order or our products, feel free to contact us.
2. Payment
We accept the following payment methods:
- Visa
- Mastercard
- Apple Pay
- Google Pay
- Shop Pay
- MobilePay
Payment will only be charged once your order has been shipped.
We do not charge any card fees.
If you pay using an international payment card, the amount may be reserved on your account until the payment is completed.
3. Shipping
We ship orders from Denmark.
Delivery time is typically 1–4 business days within Denmark.
Shipping costs are calculated at checkout.
We currently only ship within Denmark.
Once your order has been shipped, you will receive a confirmation email with tracking information.
Settled cannot be held responsible for delays caused by the shipping carrier.
4. Right of withdrawal (30 days)
As a consumer, you have the right to withdraw from your purchase within 30 days.
The withdrawal period expires 30 days after the day you receive your order.
If your order consists of several items delivered separately, the withdrawal period expires 30 days after you receive the final item.
To exercise your right of withdrawal, please contact us at:
info@settled.dk
You cannot cancel the purchase simply by refusing to receive the package without notifying us.
5. Returns
After notifying us that you wish to withdraw from your purchase, you have 30 days to return the item.
You are responsible for the return shipping cost.
The item must be returned to:
Urbansgade 3, 3. th.
2100 København Ø
Items must be returned in proper packaging.
6. Condition of returned items
You are only liable for any reduction in the value of the goods resulting from handling other than what is necessary to establish the nature, characteristics and functioning of the goods.
We recommend returning the product in its original packaging.
7. Refunds
If you cancel your purchase, we will refund all payments received from you, including delivery costs.
However, this does not include additional delivery costs if you chose a more expensive shipping method than the standard option.
The refund will be processed within 30 days from the day we receive your withdrawal notice.
We may withhold the refund until we have received the returned item.
Refunds will be issued using the same payment method used for the original purchase.
8. Complaints (Warranty)
When you shop with Settled as a consumer, the Danish Sale of Goods Act applies.
This means you have a 24-month warranty.
If your product has a defect, you may be entitled to:
- repair
- replacement
- refund
- price reduction
depending on the situation.
Complaints must be made within a reasonable time after discovering the defect.
If you complain within 2 months, the complaint will always be considered timely.
9. Complaints procedure
If you wish to file a complaint regarding a purchase, please contact us at:
info@settled.dk
If we cannot find a solution, you can submit a complaint to:
Nævnenes Hus
Toldboden 2
8800 Viborg
Denmark
via the complaint portal: